 |
FAQs
- What is your cancellation policy?
- What is included in the trip price?
- Will I feel comfortable traveling solo?
- What do the experience ratings mean?
- What is the food like?
- What will the weather be like?
- Are there shower facilities?
- Is there any hiking?
- What about tipping?
- What is your cancellation policy?
Cancellations prior to 60 days of the tour will be refunded all moneys paid less a $50 handling fee per person. Cancellations between 30-60 days before the tour will forfeit their deposit. Cancellations less than 30 days before the tour will forfeit the full price of the tour. We must adhere to our cancellation policy to protect our ability to run tours and to maintain our price structures. Please don't ask us to make exceptions. We recommend purchasing travel insurance to protect your investment.
- What is included in the trip price?
From the moment you arrive at our meeting location until the end of the tour when our shuttle vehicle drops you off, we take care of the details. Your friendly and knowledgeable guides will prepare all your meals, share their knowledge of the history and geology of the region and ensure you have a fun and safe trip. Our guides are certified Wilderness First Responders and are CPR and food handler certified. Our support vehicle will carry all of your personal and camping gear. On most tours you will only need to carry your water and small items, such as snacks, camera, sunscreen, and any clothing you'll want to have immediate access to. On singletrack tours or tours where the support vehicle is unable to travel on the same route as the riders, you may be required to carry your lunch as well. Your trip itinerary will have more information on the type of support you will have during your days. All your gear that you do not have with you while you're on your bicycle will be stored in the waterproof bags that we provide. A daypack works well for the items you'd like easy access to while you're on your bicycle.
- Will I feel comfortable traveling solo?
Your spouse and friends don't ride? No problem! Many of our guests travel solo and you are sure to feel welcome and meet lots of interesting people.
- What do the experience ratings mean?
Our tours range from MODERATE to INTERMEDIATE to ADVANCED in difficulty.
Please make sure you are not choosing a tour that is too difficult for your skill level. This is your vacation, not boot camp! Expect to ride about 4-6 hours per day, covering an average of 20-35 miles. Call our office if you have questions.
MODERATE RATING: Tours are suitable for riders with an average to good fitness level that engage in some form of regular exercise. Hills and descents are typically of short duration and longer steeper pitches can be easily walked. Trail surfaces are relatively even with occasional obstacles on trail (rocks, roots, sand) that can be either ridden or walked.
INTERMEDIATE RATING: Tours are suitable for riders with good to excellent fitness level. Previous mountain bike experience is recommended. Trail surfaces may include uneven terrain and narrow trails, singletrack, with occasional obstacles (roots, rocks, sand). Hills and descents are moderate to strenuous and require some skill. Riders with minimal mountain bike experience but who have road biking skills or a strong fitness level, along with an adventurous spirit, should be suitable for an intermediate tour.
NOTE: CHALLENGING INTERMEDIATE TOURS require more mountain biking experience due to consistently more challenging terrain.
ADVANCED RATING: Tours are suitable for experienced mountain bikers only with excellent fitness and strong bike handling skills. Riding is primarily on rough doubletrack with frequent obstacles or high elevation singletrack. Sections of trail can be very challenging with frequent ascents and descents of significant length. Most of our advanced level tours are located at elevations ranging from 8,000 to 12,000 feet where trail conditions can change rapidly due to weather conditions and thunderstorms.
- What is the food like?
You won't be disappointed with the culinary skills of the Rim Tours staff. We serve delicious energy packed meals with lots of variety to satisfy all tastes. We can accommodate special diets, just let us know your preferences. We do not provide alcoholic beverages, but feel free to bring your own. We do provide sodas, lemonade/Gatorade, and plenty of water.
- What will the weather be like?
We try to schedule our tours during the best weather conditions in each area we ride. However, weather is never predictable and we ask that no matter what month a tour is scheduled you come prepared. If you don't bring your raincoat or a tent, it will rain! Since our support vehicle carries all the gear, it is not a problem to pack on the heavy side. Please review the packing list for your tour and check the weather forecast before you travel.
- Are there shower facilities?
We carry a solar shower and washbasins on each tour. Washbasins are available every day. Depending on group size and weather, solar showers are usually available every other day. We suggest that you bring unscented "baby-wipes" for quick clean-up after riding.
- Is there any hiking?
Plenty! There are great scenic hikes on all of our tours. Most are in the afternoons and are optional. Hiking offers the perfect opportunity to see more of the amazing scenery surrounding our campsites and along our riding routes.
- What about tipping?
The most common question that nobody likes to ask. Tipping is not required but is the customary way to express your thanks for a trip well done. The amount you should tip should be whatever you're comfortable with. If you liked your ride, tip your guide! It will be gratefully appreciated by our hard working staff. A tip of 10% to 20% of the cost of the tour is in the normal range. Remember to have cash on hand at the end of your tour for tipping.
|
|
|
